Aleksey Dalmatov
About Aleksey Dalmatov
Aleksey Dalmatov is an Operations Service Manager at Trax Retail, where he has worked since 2019. He has a background in customer support and technical roles, with previous positions at companies such as British American Tobacco, Hewlett-Packard, and Dell EMC.
Current Role at Trax
Aleksey Dalmatov serves as the Operations Service Manager (Customer Success Manager) at Trax Retail since 2019. In this role, he has developed a unique methodology tailored for the Operations Service Manager position, being the first to hold this title in the company. He acts as an internal advocate for customers, ensuring their needs are communicated to various internal teams, including support, R&D, and product. His responsibilities also include leading product training sessions and managing new projects as part of the onboarding process for new customers.
Previous Experience
Before joining Trax, Aleksey Dalmatov accumulated significant experience in customer support and technical roles. He worked at British American Tobacco as a Technical Support Engineer from 2008 to 2009 in Moscow. He then joined Hewlett-Packard, where he held the positions of Service Delivery Manager from 2013 to 2014 and Technical Delivery Lead from 2010 to 2013. Additionally, he served as a Service Account Manager at Dell EMC from 2014 to 2017. His diverse background in these roles has contributed to his expertise in customer success management.
Education and Qualifications
Aleksey Dalmatov holds a Master's degree from the National University of Science and Technology 'MISIS' (Moscow Institute of Steel and Alloys). He also studied at Lomonosov Moscow State University (MSU). His educational background provides a strong foundation for his career in operations and customer success management.
Customer Success Initiatives
At Trax, Aleksey Dalmatov has significantly raised customer satisfaction levels by establishing trusted relationships and proactively addressing issues. He builds custom reports based on data analysis to better serve customer needs and identifies system bugs to ensure they are resolved before affecting end users. His initiatives focus on enhancing the overall customer experience and ensuring operational efficiency.