Alexandra Guiot
About Alexandra Guiot
Alexandra Guiot is an Operations Service Manager at Trax Retail, with a diverse background in customer care and support roles across various organizations. She holds a Bachelor of Science in Sociology and Criminology from Royal Holloway, University of London.
Current Role at Trax Retail
Alexandra Guiot serves as the Operations Service Manager at Trax Retail, a position she has held since 2020. In this role, she is responsible for overseeing operational processes and ensuring efficient service delivery within the organization. Her experience in customer care and management contributes to her effectiveness in this position, allowing her to implement strategies that enhance service quality.
Previous Experience in Customer Care
Prior to her current role, Alexandra worked at EF Education First as a Customer Care Coordinator from 2018 to 2019 and later as a Customer Care Manager from 2019 to 2020. During her time in Mexico City, she focused on improving customer satisfaction and managing client relationships. Her experience in these roles provided her with valuable skills in communication and problem-solving.
Educational Background in Sociology and Criminology
Alexandra completed her Bachelor of Science in Sociology and Criminology at Royal Holloway, University of London, from 2013 to 2016. Additionally, she studied at the University of Toronto for a year, where she also pursued Sociology and Criminology. This educational background has equipped her with analytical skills and a deep understanding of social dynamics.
Early Career and Roles in Hospitality
Alexandra began her career in the hospitality sector, working as a Front Desk Receptionist at Vapiano UK from 2010 to 2012 and at Côte Brasserie from 2012 to 2013. These roles provided her with foundational experience in customer service and operations management, which she later applied in her various positions in customer care and management.
Experience as Student Ambassador
From 2015 to 2016, Alexandra served as a Student Ambassador for the International Exchange Program at Royal Holloway, University of London. In this role, she represented the university and assisted international students, enhancing her skills in communication and cross-cultural engagement.