Mariana De Moraes Borges
About Mariana De Moraes Borges
Mariana De Moraes Borges is an Operations Services Manager at Trax Retail in São Paulo, Brazil, where she coordinates various delivery services and ensures service quality. She has a background in commercial analysis and holds degrees in Chemical Engineering and Neuroscience and Applied Psychology.
Current Role at Trax
Mariana De Moraes Borges serves as the Operations Services Manager at Trax Retail, a position she has held since 2021. Based in São Paulo, Brazil, she coordinates across various delivery services within the company, including recognition, collection, professional services, and customer support teams. Her role involves monitoring and managing processes to ensure consistent service quality. She is responsible for ensuring that Trax delivery services meet agreed-upon Service Level Agreements (SLAs) and align with customer priorities.
Previous Experience at Nielsen and NielsenIQ
Prior to her current role, Mariana worked at NielsenIQ as a Commercial Analyst from 2020 to 2021 and at Nielsen in the same capacity from 2019 to 2020. She also served as an Intern in Client Analytics at Nielsen in 2018. In these roles, she developed skills in client communication and problem-solving, acting as the primary point of contact between clients and technical teams.
Educational Background
Mariana holds a Postgraduate degree in Neuroscience and Applied Psychology from Universidade Presbiteriana Mackenzie, which she completed from 2020 to 2021. She also achieved a Lean Six-Sigma Green Belt certification in Continuous Improvement from Escola EDTI in 2017. Earlier, she earned an Engineering Degree in Chemical Engineering from Centro Universitário FEI, where she studied from 2014 to 2018.
Operational Management Skills
In her role at Trax, Mariana utilizes performance management frameworks to track operational metrics and drive continuous improvement for customer projects. She monitors ongoing issues using Jira and Service Now ticketing platforms, ensuring project continuity and effective service delivery. Her focus on change control and service delivery acceptance contributes to maintaining high service quality.