Rochelle De Guzman
About Rochelle De Guzman
Rochelle De Guzman serves as the Operations Services Manager at Trax Retail since 2021 and has held the position of Senior Service Delivery Manager at OpenText since 2016. She has a background in operations and service delivery, with previous roles at IBM Global Process Services, Alorica Philippines, Inc., and STARTEK Philippines.
Current Role at Trax Retail
Rochelle De Guzman has been serving as the Operations Services Manager at Trax Retail since 2021. In this role, she oversees various operational functions to enhance service delivery and efficiency within the organization. Her responsibilities include managing operational processes and ensuring that the team meets performance targets. With three years of experience in this position, she contributes to the strategic goals of Trax Retail.
Experience at OpenText
Rochelle has held multiple roles at OpenText since 2016, currently serving as a Senior Service Delivery Manager. She has accumulated eight years of experience in this capacity, working from two locations: 17F Cybergate Tower 1 in Pioneer, Mandaluyong City, and RCBC Tower 2 at Gil Puyat Cor Ayala Ave in Makati City. Her role involves managing service delivery operations and ensuring client satisfaction across various projects.
Previous Employment History
Before her tenure at OpenText, Rochelle worked at IBM Global Process Services as a Bid Support Specialist for five months in 2013. She also served as an Operations Supervisor at Alorica Philippines, Inc. from 2013 to 2015. Additionally, she worked as a Product Trainer at STARTEK Philippines from 2012 to 2013. These roles provided her with diverse experience in operations and service management.
Educational Background
Rochelle De Guzman studied Chemistry at Adamson University, where she earned her Bachelor of Science degree from 2002 to 2006. She also attended the University of Santo Tomas, studying Chemistry for two years from 2000 to 2002. Her educational background in science has equipped her with analytical skills applicable in her professional roles.