Tharindu Yapa
About Tharindu Yapa
Tharindu Yapa is a System Support Specialist at Trax Retail, where he has worked since 2021. He has a background in network administration and technical support, with experience managing systems for global users across multiple countries.
Work at Trax Retail
Tharindu Yapa has been employed at Trax Retail as a System Support Specialist since 2021. In this role, he provides technical support to global users across various countries, including the United States, Singapore, China, Israel, India, and Hungary. His responsibilities include managing over ten administrative portals, such as Duo, OKTA, O365, Adobe, Workspace One, and Proof Point. He also utilizes the Fresh Services ticketing system to track service requests and tickets, ensuring efficient resolution of technical issues.
Previous Experience
Before joining Trax Retail, Tharindu Yapa worked at KAATSU-Highly Advanced Medical Technology Training Centre (Pvt.) Limited as a Junior Network Administrator from 2019 to 2021. He also served as an Information Technology Executive at Sadaharitha Plantations Limited for one year in 2019. In these roles, he developed skills in network administration and technical support, contributing to his expertise in managing IT systems.
Education and Expertise
Tharindu Yapa studied Computer Networking at the University of Plymouth, where he earned his Bachelor's degree from 2015 to 2018. He also attended Nalanda College Colombo from 2001 to 2014. His educational background provides a solid foundation for his technical skills, including expertise in configuring two-factor authentication, creating role-based VPN profiles, and managing Windows, Linux, and MAC systems.
Technical Skills and Responsibilities
Tharindu Yapa possesses a strong understanding of various technical systems and processes. He configures Windows machines remotely and resolves issues across different operating systems. He is adept at implementing license optimization strategies and performs onboarding and offboarding tasks in NetSuite. Additionally, he develops knowledge base articles for new technical issues, enhancing the support resources available to users.
Client Management and Support
Tharindu Yapa demonstrates the ability to handle clients smoothly and efficiently. His experience in managing technical support for global users has equipped him with the skills necessary to address diverse client needs. He possesses a strong understanding of OneDrive issues and solutions, further enhancing his capability to provide effective support.