Jennifer Durham
About Jennifer Durham
Jennifer Durham serves as the Customer Launch Manager at Traxroot | Intelligent Telematics, where she has worked since 2022. She previously held a technical support role at Avaya from 2017 to 2019 and has been with Traxroot as the Customer Technical Support Manager since 2019.
Work at Traxroot | Intelligent Telematics | Fleet Management | Route Optimization | IoT Telematics
Jennifer Durham currently holds two positions at Traxroot | Intelligent Telematics. She has been serving as the Customer Launch Manager since 2022 and has been in the role of Customer Technical Support Manager since 2019. In these roles, she focuses on enhancing customer experiences and ensuring successful implementation of telematics solutions. Her work contributes to the company's mission of optimizing fleet management and route optimization through innovative IoT telematics solutions.
Previous Experience at Avaya | Technical Support Engineer
Prior to her current roles at Traxroot, Jennifer Durham worked at Avaya as a Technical Support Engineer from 2017 to 2019. During her two years at Avaya, she provided technical assistance and support, helping customers resolve issues related to communication solutions. This experience equipped her with valuable skills in customer service and technical problem-solving.
Education at Queens College
Jennifer Durham studied at Queens College, where she gained foundational knowledge and skills relevant to her career. The education she received has supported her professional development and contributed to her effectiveness in her current roles within the telematics and customer support sectors.
Professional Background in Customer Support
With a total of over seven years of experience in customer support roles, Jennifer Durham has developed a strong background in managing customer relationships and technical support. Her experience spans both technical support engineering and customer launch management, allowing her to effectively address customer needs and facilitate successful product implementations.