Max King
About Max King
Max King serves as the Director of Global Customer Success at Treasure Data, a position he has held since 2022. With a background in customer success and media management, he leads a diverse team across multiple regions and focuses on aligning team activities with business goals.
Work at Treasure Data
Max King has been serving as the Director of Global Customer Success at Treasure Data since 2022. In this role, he oversees a geographically diverse team of Customer Success Managers across the Americas, EMEA, India, and Southeast Asia. Prior to this position, he held various roles within the company, including Director of Customer Success from 2021 to 2022, Manager of Customer Success Engineering, and Senior Customer Success Engineer from 2019 to 2020. His tenure at Treasure Data has been marked by a focus on aligning team activities with key performance indicators and enhancing overall team performance.
Previous Experience in Customer Success
Before joining Treasure Data, Max King worked at 360i as a Media Supervisor from 2018 to 2019 and as a Senior Media Manager from 2017 to 2018. His experience in media management and customer success roles has contributed to his strategic vision and ability to communicate effectively with both team members and external stakeholders. Additionally, he worked at Performics as a Senior Media Manager and has held various positions in media coordination and management, which have equipped him with a strong foundation in customer engagement and success.
Education and Expertise
Max King studied at Eastern Michigan University, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing from 2008 to 2012. He also completed his high school education at Ann Arbor Pioneer High School, obtaining his High School Diploma from 2004 to 2008. His educational background has provided him with the necessary skills to evolve business processes and develop strategic visions that align with organizational goals.
Leadership and Team Development
In his current role, Max King leads a team of Customer Success Managers, focusing on building reporting, process documentation, and enablement plans to enhance team performance. His leadership style emphasizes the importance of aligning team activities with top-level goals, such as Net Revenue Retention (NRR). He has developed skills in creating and communicating broader strategic visions, which are essential for effective team management and customer success initiatives.
Career Progression
Max King's career has shown a steady progression through various roles in customer success and media management. Starting as a Media Intern at IgnitionOne in 2013, he gained valuable experience that led to subsequent positions in media management and customer success. His roles at organizations such as Lake Trust Credit Union and Zingerman's further diversified his skill set, contributing to his comprehensive understanding of customer engagement and operational efficiency.