Meg Roy
About Meg Roy
Meg Roy is a Customer Success Manager at Treasure Data, where she has worked since 2021. She has extensive experience in media and customer success roles across various companies, including Publicis Media and Performics.
Work at Treasure Data
Meg Roy serves as a Customer Success Manager at Treasure Data since 2021. In this role, she manages a diverse portfolio of customers across various industries, including life sciences, consumer packaged goods, automotive, and Web3. She has driven cross-sell and upsell opportunities by identifying new strategic use cases for Treasure Data solutions. Additionally, she acts as a liaison between the Customer Success Account Management and product teams, enhancing internal communication and providing go-to-market updates.
Previous Experience in Media Management
Prior to her current role, Meg Roy held several positions in media management. She worked at Publicis Media UNIT3C as an Associate Media Director for six months in 2021 and served as a Media Supervisor for two years from 2019 to 2021. Before that, she was a Media Manager at Performics for one year from 2017 to 2018 and an Associate Media Manager for ten months from 2016 to 2017. Her experience includes managing media strategies and campaigns across various platforms.
Education and Expertise
Meg Roy holds a Master of Arts in Integrated Global Communication from Kennesaw State University, where she studied from 2013 to 2014. She also earned a Bachelor of Arts in History from Auburn University, studying from 2009 to 2012. Additionally, she studied History at Il Centro di Lingua e Cultura Italiana Babilonia for 11 months in 2010. Her educational background provides her with a strong foundation in communication and media.
Achievements in Customer Success
During her tenure at Treasure Data, Meg Roy has played a key role in achieving a net revenue retention rate of 232% and a 100% renewal rate. She aligns customer adoption and product utilization with business objectives, which contributes to these high retention rates. Her efforts in managing customer relationships and driving product engagement have been significant in her current role.
Early Career and Internships
Meg Roy began her career with various roles that provided her with diverse experiences. She worked as a Global Digital Sales Coordinator at The Wall Street Journal for one year from 2015 to 2016. Additionally, she served as a Marketing Assistant at the Jameson Dublin International Film Festival for one month in 2014. She also gained research experience as a Graduate Research Assistant at Kennesaw State University from 2013 to 2014.