Praveena Jogi
About Praveena Jogi
Praveena Jogi is the Manager of Support Engineering for the Americas and EMEA at Treasure Data, where she has worked since 2019. She has extensive experience in technical support and engineering, having held various roles at companies such as Arm, SOASTA, and Akamai Technologies.
Current Role at Treasure Data
Praveena Jogi serves as the Manager of Support Engineering for the Americas and EMEA regions at Treasure Data. She has held this position since 2019, contributing to the company's operations in Mountain View, California. In her role, she focuses on ensuring high levels of customer satisfaction by resolving technical issues and providing support to clients.
Previous Work Experience
Prior to her current role, Praveena Jogi accumulated extensive experience in technical support and engineering. She worked at Arm as a Senior Technical Support Engineer from 2018 to 2020. Before that, she was an Operations Engineer at SOASTA, which is now part of Akamai, from 2014 to 2018. Her career also includes positions at Akamai Technologies, Amobee, Computer Associates, and Vitria Technology, where she developed her skills in customer support and technical expertise.
Education and Certifications
Praveena Jogi holds a Bachelor of Science in Business Administration from California State University - East Bay, which she completed from 1998 to 2002. She has also earned various technical certifications from Sun Microsystems, including Solaris 7 System Administration and TCP/IP Network Administration. Additionally, she studied Internet System Administration at the University of Massachusetts Lowell, obtaining a certificate in 1997.
Technical Skills and Expertise
Praveena Jogi has a strong background in providing technical support for back office applications, including ERP and mobile applications across various operating systems. She has utilized tracking systems such as Zendesk, Kayako, and Salesforce.com to manage support issues effectively. Her technical expertise includes onboarding new customers to platforms like Amobee Pulse and managing operational costs, notably reducing AWS EC2 expenses significantly.
Communication and Customer Satisfaction
Praveena Jogi has achieved high levels of customer satisfaction by effectively resolving issues through various communication tools, including Zoom, GoToMeeting, and Skype. Her ability to provide technical support and guidance has been instrumental in enhancing customer experiences and ensuring smooth operations across different platforms.