Junior Dos Reis
About Junior Dos Reis
Junior Dos Reis is a Customer Success Manager with extensive experience in customer service roles across various industries, including cruise lines and technology. He has worked at treble.ai since 2021 and has held positions at several notable companies, including Pmweb and Cirque du Soleil.
Current Role at treble.ai
Junior Dos Reis serves as a Customer Success Manager at treble.ai, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and facilitating successful onboarding processes for clients. His experience in customer success enables him to effectively address client needs and enhance their overall experience with the company's services.
Previous Experience at treble.ai
Before becoming a Customer Success Manager, Junior worked at treble.ai as an Onboarding Specialist from 2020 to 2021. In this capacity, he was responsible for guiding new clients through the onboarding process, ensuring they understood the platform's features and functionalities. His role contributed to a smoother transition for clients integrating into the system.
Career Background in Customer Success
Junior has a solid background in customer success, having worked at Pmweb as a Customer Success professional from 2017 to 2020. He was based in the Porto Alegre Area, Brazil, where he developed skills in client relationship management and support. Additionally, he briefly served as a Customer Success Manager at Dito CRM in 2020, further solidifying his expertise in the field.
Experience in the Cruise Industry
Junior's career includes significant experience in the cruise industry. He worked for Norwegian Cruise Line Holdings Ltd. as Cruise Staff and Assistant Cruise Director from 2013 to 2016 in Alaska. He also held roles at Costa Crociere as Crew Steward and Snack Steward from 2009 to 2013, and at Pullmantur Cruceros as Snack Steward in 2008. These positions provided him with extensive customer service experience in diverse environments.
Educational Background
Junior studied at Escola Superior de Propaganda e Marketing, where he earned a Bachelor's degree in International Relations and Affairs from 2015 to 2021. He also completed a program at Senai CT Calçado - NH, achieving certification as a Shoe Technician. His educational background supports his professional roles, particularly in customer relations and management.