Mary Nichols Hill
About Mary Nichols Hill
Mary Nichols Hill serves as a Senior Customer Success Manager at Trella Health, where she has worked since 2018. She has a diverse background in customer success and retail, with previous roles at CareerBuilder, U.S. Cellular, and Goody's Family Clothing.
Work at Trella Health
Mary Nichols Hill has been serving as a Senior Customer Success Manager at Trella Health since 2018. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing customer relationships and providing support to maximize the value of Trella Health's services. Her experience in customer success enables her to effectively address client needs and foster long-term partnerships.
Previous Experience in Customer Success
Before joining Trella Health, Mary worked at CareerBuilder as a Customer Success Manager from 2014 to 2018. During her four years in this role, she developed strategies to improve customer engagement and retention. Additionally, she held the position of Customer Relations Specialist at U.S. Cellular from 2009 to 2012, where she handled customer inquiries and resolved issues to enhance satisfaction.
Background in Retail and Consumer Sciences
Mary Nichols Hill earned her Bachelor of Science degree in Retail and Consumer Sciences from the University of Tennessee, Knoxville, where she studied from 2000 to 2005. This educational background provided her with foundational knowledge in consumer behavior and retail management, which she applied in various roles throughout her career.
Education and Advanced Studies
Mary furthered her education by obtaining a Master's degree in Human Resources Management from the University of Tennessee, Knoxville, completing her studies from 2012 to 2013. This advanced degree equipped her with skills in workforce management and organizational development, complementing her extensive experience in customer success and retail.
Early Career in Retail
Mary began her career in retail, working as an Assistant Buyer at Goody's Family Clothing from 2006 to 2009. She also served as a Sales Floor Team Leader at Target from 2004 to 2006. These early roles provided her with practical experience in retail operations and customer service, laying the groundwork for her future positions in customer success.