Maya Sampson
About Maya Sampson
Maya Sampson is a Customer Success Manager at Trella Health, where she has worked since 2021. With a background in community relations and business development, she specializes in customer adoption strategies and has expertise in various technical tools.
Work at Trella Health
Maya Sampson has been serving as a Customer Success Manager at Trella Health since 2021. In this role, she focuses on customer adoption strategies, ensuring consistent communication and follow-through with clients. Her work is centered around enhancing customer retention through ongoing training and understanding customer needs. Based in the Atlanta Metropolitan Area, she has built a reputation for successfully establishing and growing contact bases and referral networks, which contributes to a strong market presence for Trella Health.
Previous Experience in Customer Relations
Before joining Trella Health, Maya Sampson worked at Homestead Hospice as a Community Relations Manager from 2018 to 2019. In this position, she was responsible for fostering relationships within the community to enhance the organization's outreach. Additionally, she served as a Care Transition Advisor at SavaSeniorCare Administrative Services LLC from 2019 to 2021, where she facilitated smooth transitions for patients and their families. Her earlier role as a Business Development Manager at Family & Nursing Care from 2015 to 2018 further solidified her expertise in customer relations and business development.
Education and Expertise
Maya Sampson holds a Bachelor of Arts in Sociology from Bethune-Cookman University and a Master of Arts in Organizational Management from the University of Phoenix. She is a Certified Customer Success Manager (CCSM) Level 1, which underscores her commitment to professional development in customer success. Her technical expertise includes proficiency in various tools such as Salesforce, Zendesk, and ChurnZero, among others, which she utilizes to enhance customer experiences and operational efficiency.
Skills in Team Building and Customer Retention
Maya Sampson possesses strong skills in building, mentoring, training, and motivating high-performance teams. She has a proven track record of boosting revenue and increasing market share through effective customer engagement strategies. Her approach includes continuous training and developing strategies to address customer challenges, which has been instrumental in her success in customer retention.