Nikki C.
About Nikki C.
Nikki C. is a Senior Customer Success Manager with over 14 years of experience in post-acute healthcare and technology. She has held various roles in organizations such as Trella Health, Homecare Homebase, and Seasons Hospice, demonstrating a commitment to fostering positive organizational culture and effective communication.
Current Role at Trella Health
Nikki C. serves as a Senior Customer Success Manager at Trella Health, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. She has been with Trella Health since 2017, accumulating a total of seven years of experience within the organization. Her responsibilities include fostering relationships with clients and providing insights that help improve service delivery.
Previous Experience in Healthcare
Before joining Trella Health, Nikki C. worked in various roles within the healthcare sector. She was a Product Manager for Post Acute Software at Homecare Homebase from 2012 to 2016. Prior to that, she held multiple positions at Seasons Hospice, including Admissions Coordinator and Director of Business Operations, from 2007 to 2012. These roles provided her with extensive knowledge of post-acute healthcare operations.
Early Career Background
Nikki C. began her career in retail and social services. She worked as a Key Holder & Supervisor at Liz Claiborne for five months in 2006 and later served as a Juvenile Probation Officer Aide at Tarrant County for seven months in 2006-2007. Additionally, she was a Team Assistant at Seasons Hospice for six months in 2007. These early experiences contributed to her skill set in communication and team dynamics.
Skills and Expertise
With 14 years of experience in post-acute healthcare and technology, Nikki C. possesses a diverse skill set. She is known for her ability to adapt quickly to new technologies and information. Her commitment to fostering a positive organizational culture is evident in her work. She thrives in environments that require effective communication and motivation of diverse teams, and she enjoys public speaking opportunities.
Professional Philosophy
Nikki C. is recognized for her dedication to problem-solving and attention to detail. She emphasizes the importance of a positive attitude in her professional interactions. Her philosophy of care aligns with her commitment to improving organizational culture and enhancing the overall experience for both clients and team members.