Jessica Owens Cccm, Rhit, Lssgb, Crcr, MBA
About Jessica Owens Cccm, Rhit, Lssgb, Crcr, MBA
Jessica Owens is the Director of Client Success at Trella Health, with extensive experience in culture development and operations management. She holds multiple certifications and degrees, including an MBA in International Business, and has worked in various roles within the healthcare sector.
Work at Trella Health
Jessica Owens serves as the Director of Client Success at Trella Health, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for clients. Her responsibilities include overseeing client engagement strategies and implementing processes that drive satisfaction and retention.
Previous Experience at Change Healthcare
Prior to her current role, Jessica Owens worked at Change Healthcare for five years, from 2015 to 2020. During her tenure, she held multiple positions, including Manager of Operations and Culture Ambassador. As Manager of Operations, she was responsible for overseeing operational processes, while her role as Culture Ambassador involved promoting a positive workplace culture.
Education and Expertise
Jessica Owens has a diverse educational background. She earned her Master of Business Administration (MBA) in International Business from Tennessee Technological University from 2012 to 2013. She also holds a Bachelor of Business Administration (BBA) in Marketing/Management from Cumberland University, completed between 2004 and 2008. Additionally, she has obtained Associate of Science degrees in Biology from Nashville State Community College and in Healthcare Information Technology from DeVry University.
Certifications and Specializations
Jessica Owens holds several professional certifications, including Clinical Coding (CCCM), Registered Health Information Technician (RHIT), Lean Six Sigma Green Belt (LSSGB), and Certified Revenue Cycle Representative (CRCR). Her specializations include clinical informatics and process development, which support her expertise in client success and operational efficiency.
Background in Team Building and Project Coordination
Jessica Owens has a strong background in team building and large-scale project coordination. Her previous experience includes roles such as Director of Client Services at PlayMaker Health and Global Operations Transition Project Coordinator at Change Healthcare. These positions have equipped her with skills in global management and operational strategy, contributing to her effectiveness in her current role.