Mary Nichols Hill
About Mary Nichols Hill
Mary Nichols Hill is a Senior Customer Success Manager at Trella Health, where she has worked since 2018. She has a diverse background in customer relations and management, with previous roles at companies such as Goody's Family Clothing, U.S. Cellular, and CareerBuilder.
Work at Trella Health
Mary Nichols Hill has served as a Senior Customer Success Manager at Trella Health since 2018. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer relations and management. Her tenure at Trella Health spans over six years, during which she has contributed to enhancing customer engagement and retention strategies in the Greater Atlanta Area.
Previous Experience
Before joining Trella Health, Mary Nichols Hill held several positions that contributed to her expertise in customer success and management. She worked at CareerBuilder as a Customer Success Manager from 2014 to 2018, where she managed client relationships and supported customer needs. Prior to that, she was a Customer Relations Specialist at U.S. Cellular from 2009 to 2012, focusing on customer service in the Knoxville, Tennessee Area. Additionally, she served as an Assistant Buyer at Goody's Family Clothing from 2006 to 2009.
Internship Experience
Mary Nichols Hill gained valuable experience as a Learning & Professional Development Intern at CUPA-HR from 2013 to 2014. This internship provided her with insights into professional development and organizational learning, further enhancing her skills in customer success management.
Education and Qualifications
Mary Nichols Hill earned a Master's degree in Human Resources Management from the University of Tennessee, Knoxville, completing her studies from 2012 to 2013. She also holds a Bachelor of Science degree in Retail and Consumer Sciences from the same university, which she obtained from 2000 to 2005. Her educational background supports her expertise in customer relations and management.
Early Career Roles
Mary Nichols Hill began her career as a Sales Floor Team Leader at Target from 2004 to 2006. This role involved overseeing sales operations and team management, laying the foundation for her future roles in customer success and management.