Maya Sampson
About Maya Sampson
Maya Sampson is a Customer Success Manager with a strong focus on customer retention and market share growth. She has a background in sociology and organizational management, and her experience includes roles in community relations and business development across various healthcare organizations.
Work at Trella Health
Maya Sampson has been serving as a Customer Success Manager at Trella Health since 2021. In this role, she focuses on customer retention by implementing continuous training and understanding customer perspectives. She develops strategies to overcome obstacles that clients may face. Her efforts contribute to maintaining strong relationships with clients and ensuring their successful adoption of Trella's services.
Previous Experience in Customer Relations
Before joining Trella Health, Maya Sampson worked as a Community Relations Manager at Homestead Hospice from 2018 to 2019. In this position, she was responsible for building and maintaining relationships within the Greater Atlanta Area. She also served as a Care Transition Advisor at SavaSeniorCare Administrative Services LLC from 2019 to 2021, where she focused on enhancing client transitions in Georgia. Additionally, she worked as a Business Development Manager at Family & Nursing Care from 2015 to 2018 in Silver Spring, MD.
Education and Expertise
Maya Sampson holds a Bachelor of Arts in Sociology from Bethune-Cookman University and a Master of Arts in Organizational Management from the University of Phoenix. Her educational background supports her expertise in customer success strategies and organizational development. She also holds a Certified Customer Success Manager (CCSM) Level 1 certification, which further validates her skills in customer engagement and retention.
Skills and Technical Proficiency
Maya Sampson possesses a range of skills that enhance her effectiveness as a Customer Success Manager. She is skilled in building, mentoring, training, and motivating high-performance teams. Her technical proficiency includes a variety of tools such as SalesLoft, Salesforce, Playmaker, Zendesk, ChurnZero, ClientSuccess, Epic, Lattice, Navihealth, Trello Board, Smartsheets, Allscripts, Marketscape, and HCHB. These tools enable her to implement customer adoption strategies and maintain consistent follow-through with clients.
Achievements in Customer Success
Maya Sampson has a proven track record in boosting revenue, increasing market share, acquiring new accounts, and securing referrals. Her reputation for successfully forging and growing contact bases and referral networks has established a strong market presence in her territory. Her strategic approach to customer success has played a significant role in enhancing customer satisfaction and loyalty.