Nikki C.
About Nikki C.
Nikki C. is a Senior Customer Success Manager with over 14 years of experience in post-acute healthcare and technology. She has held various roles in organizations such as Trella Health, Seasons Hospice, and Homecare Homebase, demonstrating a commitment to positive organizational culture and effective problem-solving.
Current Role at Trella Health
Nikki C. currently serves as a Senior Customer Success Manager at Trella Health, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services. Her responsibilities include managing customer relationships, addressing client needs, and providing strategic insights to improve service delivery. Nikki's experience in customer success is complemented by her previous role as a Customer Success Manager at Trella Health, where she worked from 2017 to 2020.
Previous Experience in Healthcare
Nikki C. has extensive experience in the healthcare sector, particularly in post-acute care. She worked at Homecare Homebase as a Product Manager for Post Acute Software from 2012 to 2016, where she contributed to software solutions aimed at improving patient care. Prior to that, she served as the Director of Business Operations at Seasons Hospice from 2009 to 2012, overseeing operational strategies. Additionally, she held various roles at Seasons Hospice, including Admissions Coordinator and Team Assistant, gaining a comprehensive understanding of healthcare operations.
Early Career and Roles in Fort Worth
Nikki C. began her career in Fort Worth, Texas, where she worked as a Juvenile Probation Officer Aide at Tarrant County from 2006 to 2007. She then transitioned to Seasons Hospice, where she held multiple positions, including Admissions Coordinator and Team Assistant. These roles provided her with foundational skills in customer service and operational management within the healthcare environment. Additionally, she briefly worked at Liz Claiborne as a Key Holder & Supervisor in 2006.
Education and Expertise
Nikki C. possesses 14 years of experience in post-acute healthcare and technology. She is known for her commitment to fostering a positive organizational culture and her philosophy of care. Her expertise includes problem-solving, attention to detail, and adaptability to new technologies. Nikki thrives in environments that require effective communication and the ability to motivate a diverse workforce or customer base. She also enjoys public speaking opportunities, sharing her insights with peers and colleagues.