Donna Gilman Cspo, Csm
About Donna Gilman Cspo, Csm
Donna Gilman is an Agile Product Owner with extensive experience in various roles within the healthcare and technology sectors. She has worked at companies such as Trellance, WellCare Health Plans, and CCS Medical, demonstrating expertise in Agile methodologies and a commitment to process improvement.
Work at Trellance
Donna Gilman serves as an Agile Product Owner at Trellance, where she has been employed since 2021. Her role involves utilizing Agile methodologies to enhance product development and user experience. Previously, she worked at Trellance for a year from 2020 to 2021, contributing to the company's objectives in Tampa, Florida. Her responsibilities include creating user scenarios to improve product functionality and collaborating with teams to ensure project goals are met.
Professional Experience
Donna Gilman has a diverse professional background. She worked at CCS Medical from 2009 to 2013 in various roles, including Medical Billing, Document Collections, and Customer Service. She transitioned to WellCare Health Plans, where she served as a Senior Business System Analyst from 2014 to 2019 and as a Scrum Master from 2017 to 2020. Her experience also includes a brief tenure as a Product Owner at American Equity in 2021 and multiple roles at Lincare Holdings, Inc. from 1999 to 2009, including Business Analyst and Quality Assurance Specialist.
Education and Expertise
Donna Gilman earned a Bachelor's degree in Business Teacher Education from the University of Maine at Machias, where she studied from 1985 to 1990. She possesses expertise in both Agile and Waterfall methodologies, allowing her to adapt to various project requirements. Her skills include creating user scenarios, software documentation, and process improvement, which contribute to her effectiveness in product ownership and team coaching.
Background in Customer Service
Donna Gilman's career includes significant experience in customer service roles. She worked as a Senior Customer Service Representative at Lincare Holdings, Inc. from 2008 to 2009 and has held various customer service positions throughout her career. This background has equipped her with strong communication skills and a focus on user experience, which are essential in her current role as an Agile Product Owner.
Passion for Process Improvement
Donna Gilman is passionate about process improvement and coaching others to success. Her commitment to enhancing team efficiency and effectiveness is evident in her work history, particularly in her roles as a Scrum Master and Agile Product Owner. She emphasizes the importance of team development and operational optimization, reflecting her dedication to fostering a productive work environment.