孝康 榛葉
About 孝康 榛葉
孝康 榛葉 is a Customer Success Manager at Trellix, with extensive experience in technical account management and customer support spanning over two decades. He previously held positions at McAfee and Trend Micro, contributing significantly to customer success and technical support.
Current Role at Trellix
Currently, the individual serves as a Customer Success Manager at Trellix. This role commenced in 2023 and marks a new chapter in their career. The position focuses on ensuring customer satisfaction and success, leveraging their extensive experience in technical support and account management.
Previous Experience at McAfee
Prior to joining Trellix, the individual worked at McAfee as a Support Account Manager from 2013 to 2023. During this ten-year tenure, they were responsible for managing customer accounts and providing support to ensure optimal product usage and customer satisfaction.
Experience at Trend Micro
The individual has a decade of experience at Trend Micro, where they held the position of Technical Account Manager from 2003 to 2013. In this role, they provided technical guidance and support to clients, helping them to effectively utilize Trend Micro's security solutions.
Technical Support Background
Before their time at Trend Micro, the individual worked at 富士通コミュニケーションサービス株式会社 as a テクニカルサポートエンジニア from 1997 to 2003. This six-year role involved providing technical support and troubleshooting services, laying the foundation for their future roles in customer success and account management.
Education and Training
The individual studied at 日本工学院専門学校. This educational background provided them with the technical knowledge and skills necessary for their career in customer support and account management within the technology sector.