Andreas Krause
About Andreas Krause
Andreas Krause is a Technical Support Engineer currently employed at Trellix in Cork, Ireland. He has a diverse background in IT support and customer service, with previous roles at Qualcomm, Westbourne IT Global Services, Blizzard Entertainment, and Bundeswehr.
Current Role at Trellix
Andreas Krause serves as a Technical Support Engineer at Trellix, a position he has held since 2022. He is based in Cork, County Cork, Ireland. In this role, he is responsible for providing technical assistance and support to customers, ensuring that their issues are resolved efficiently. His expertise contributes to the overall customer satisfaction and operational success of Trellix.
Previous Experience at Qualcomm
Prior to his current role, Andreas worked at Qualcomm as an IT Support Analyst from 2020 to 2022. During his two years in this position, he was involved in troubleshooting and resolving IT-related issues for employees. His experience at Qualcomm provided him with valuable skills in technical support and customer service.
Experience at Westbourne IT Global Services
Andreas held the position of Service Desk Engineer at Westbourne IT Global Services for five months in 2019. His role involved assisting users with technical problems and providing solutions in a timely manner. This experience further developed his skills in IT support and customer interaction.
Career at Blizzard Entertainment
From 2008 to 2018, Andreas worked at Blizzard Entertainment as a Customer Service Representative. Over the course of ten years, he provided support to customers, addressing their inquiries and resolving issues related to the company's products. This role enhanced his communication skills and deepened his understanding of customer needs.
Educational Background
Andreas studied at Fachhochschule Hof, focusing on Media and Applied Computer Science from 2005 to 2008. Although he did not complete the program, the three years of study provided him with foundational knowledge in computer science and media applications, which has been beneficial in his technical support roles.
Military Service at Bundeswehr
Before entering the IT field, Andreas served in the Bundeswehr as Hauptgefreiter from 2002 to 2004. His two years of military service in Donauwörth contributed to his discipline and work ethic, which have been advantageous in his subsequent career in technical support.