Andres Suarez Muñoz
About Andres Suarez Muñoz
Andres Suarez Muñoz is a Technical Support Engineer at Trellix in Bogotá, Colombia, with expertise in endpoint security and EDR/XDR solutions. He has a diverse background in IT support and knowledge management, complemented by academic studies in computing and finance.
Work at Trellix
Andres Suarez Muñoz has been employed at Trellix as a Technical Support Engineer since 2022. He is based in Bogotá, Capital District, Colombia. In this role, he specializes in handling high severity escalations related to Trellix Endpoint Security Products and EDR/XDR Solutions. His responsibilities include providing specialized support for malware-related incidents and assisting customers in stopping virus infections. He also serves as a Subject Matter Expert (SME) for Endpoint Security and EDR, addressing general support inquiries.
Education and Expertise
Andres studied at Brigham Young University - Idaho from 2013 to 2014, focusing on Math, English, and Personal Finance, achieving Academic Start. He also holds an Associate’s Degree in Computing from Escuela Nacional De Informática, where he studied from 2002 to 2003. Additionally, he completed a Technician program in Computer Maintenance at the same institution in 2003. He possesses certification in ITIL Foundations V3, indicating a strong foundation in IT service management best practices. His expertise includes Lean/Six Sigma methodologies, emphasizing process improvement.
Previous Work Experience
Prior to his current position at Trellix, Andres held various roles in the technology sector. He worked as an Incident Manager at TIVIT for one month in 2017. He served as a Knowledge Analyst at Global Hitss from 2019 to 2022, contributing for three years. Additionally, he was a Knowledge Manager and trainer/coach at Susts LTDA (Subsidiaria Unisys) from 2012 to 2017. His experience also includes working as a Técnico de Soporte 2 at SONDA from 2018 to 2019.
Specialized Skills
Andres has developed specialized skills in managing high severity escalations through both phone and email communication. His role at Trellix involves providing expert support for malware-related incidents, focusing on virus infection prevention for customers. His knowledge in Lean/Six Sigma methodologies highlights his commitment to process improvement and efficiency in technical support operations.