Anumol Elsa John
About Anumol Elsa John
Anumol Elsa John is a Customer Success Manager with over 15 years of experience in the Information Technology services and Cyber Security sector. She has held various roles at companies such as Vodafone Global Enterprise, IBM, Accenture, and McAfee, demonstrating expertise in service delivery, project management, and information security.
Current Role at Trellix
Anumol Elsa John has been serving as a Customer Success Manager at Trellix since 2022. In this role, she focuses on ensuring customer satisfaction and success by providing tailored solutions that meet specific business and service requirements. Her responsibilities include managing customer relationships and aligning services with organizational goals.
Previous Experience at Vodafone Global Enterprise
Prior to her current position, Anumol worked at Vodafone Global Enterprise as a Service Delivery & ITIL Consultant from 2014 to 2015. During her one-year tenure, she contributed to service delivery processes and implemented ITIL best practices to enhance operational efficiency.
Professional Background at IBM
Anumol's career includes a significant role at IBM, where she worked as a Service Delivery, Project & Quality Lead from 2009 to 2014 in Bangalore, India. Over five years, she managed various projects and ensured quality standards were met, contributing to the overall success of service delivery.
Educational Qualifications
Anumol holds a Master's degree in Computer Applications (MCA) from Bharathidasan University, where she studied from 2003 to 2006. Her educational background in Computer Science has provided her with a strong foundation for her career in Information Technology and Cyber Security.
Certifications and Skills
Anumol possesses several professional certifications, including PRINCE2, ITIL v3 (Foundation & Practitioner), and Six Sigma. She is skilled in conducting information security audits and network security planning, demonstrating her expertise in the Cyber Security sector. Her ability to devise customized solutions aligns with her extensive experience in the industry.