Arvind Harsha Rajashekar
About Arvind Harsha Rajashekar
Arvind Harsha Rajashekar serves as the Senior Customer Success Escalations for Asia Pacific and Japan at Trellix, where he has worked since 2022. He possesses extensive experience in customer success management across various industries and regions, supported by a strong academic background in business administration and an MBA.
Work at Trellix
Arvind Harsha Rajashekar currently holds the position of Senior Customer Success Escalations for the Asia Pacific and Japan regions at Trellix. He has been with the company since 2022, working in a hybrid model from Bengaluru, Karnataka, India. In this role, he focuses on managing customer success escalations, ensuring that client issues are resolved efficiently and effectively.
Previous Experience
Prior to his current role at Trellix, Arvind worked in various customer success positions across multiple companies. He served as a Customer Success Manager at Replicon from 2017 to 2018 and at NICE Ltd from 2015 to 2016. He also held the position of Customer Success - APJ at FireEye, Inc. from 2020 to 2022, and worked at Oracle as Customer Success - ANZ from 2018 to 2020.
Education and Expertise
Arvind holds a Bachelor’s Degree in Business Administration from the National Institute of Management, where he studied from 2006 to 2008. He also earned a Master of Business Administration (MBA) with a focus on Marketing and Finance from CV Raman University between 2015 and 2017. His educational background supports his expertise in customer success management and operational strategies.
Global Experience
Arvind possesses extensive global experience, having worked in various countries including Canada, Australia, the United States, the United Kingdom, the Philippines, Singapore, Malaysia, and Mexico. This international exposure enhances his ability to manage customer success escalations across diverse cultural and business environments.
Specialization in Customer Success
Arvind specializes in managing customer success escalations in the Asia Pacific and Japan regions. He has a strong background in Lean Six Sigma methodologies, which he applies to improve customer experience strategies. His industry experience spans sectors such as financial services, telecommunications, healthcare, insurance, travel and leisure, retail, and field service.