Avi Peri
About Avi Peri
Avi Peri is a Technical Support Engineer with extensive experience in the biometrics and customer support sectors. He has worked for notable companies such as Gemalto, Trellix, and McAfee, and possesses skills in programming and technical training.
Work at Trellix
Avi Peri has been employed at Trellix as a Technical Support Engineer since 2022. In this role, he is responsible for maintaining accurate records of service requests for customers and McAfee. He collaborates with internal global teams to identify beneficial opportunities and is involved in internal improvement projects and service request allocations. His experience in technical support is complemented by his background in biometrics and customer service.
Previous Experience in Technical Support
Before joining Trellix, Avi Peri worked at McAfee as a Technical Support Engineer from 2021. His earlier roles include positions at Gemalto as a Biometrics Expert in the government market from 2017 to 2021, and at 3M Cogent as a Biometrics Expert for six months in 2016. He also served as a Customer Service Engineer at AVT from 2014 to 2016 and at HP from 2008 to 2011, gaining extensive experience in customer support and technical assistance.
Education and Expertise
Avi Peri studied at The College of Management Academic Studies, where he earned an Engineer’s Degree in Electrical and Electronics Engineering from 2004 to 2008. He possesses skills in programming languages such as C, C++, and Java, along with expertise in Adobe software like Photoshop and Illustrator. His educational background supports his technical roles, particularly in developing training programs and transferring knowledge within organizations.
Background in Biometrics and Engineering
Avi Peri has a strong background in biometrics, having worked as a Biometrics Expert at both Gemalto and 3M Cogent. His experience includes working with multi-disciplinary machinery, particularly in the printing industry. He has also worked with various communication protocols including GSM, GPRS, IP, PSTN, and TCP/IP, which enhances his technical capabilities in support engineering.
Professional Development and Training
Avi Peri has extensive experience in developing training programs and transferring knowledge. He has trained engineers within his organizations, showcasing his commitment to professional development. His participation in technical forums allows him to discuss and resolve technical issues, further enhancing his skills and contributing to his professional growth.