Bob Knollenberg
About Bob Knollenberg
Bob Knollenberg serves as the Vice President of Global Technical Support at Trellix, bringing over 15 years of experience in the cybersecurity industry. He has held various leadership roles at McAfee, focusing on customer success and technical support, and is dedicated to building high-performing teams and enhancing customer satisfaction.
Current Role at Trellix
Bob Knollenberg serves as the Vice President of Global Technical Support at Trellix, a position he has held since 2024. In this role, he is responsible for overseeing technical support operations on a global scale, ensuring that customer needs are met effectively. His focus includes aligning support initiatives with organizational goals to enhance client value.
Previous Experience at McAfee
Prior to his current role, Bob Knollenberg held multiple positions at McAfee. He served as the Senior Director of America's Technical Support from 2020 to 2022 and as Director of AMER Customer Success from 2018 to 2019. His tenure at McAfee also included roles as Technical Support Manager, Senior Security Engineer, and Technical Support Engineer, accumulating over 15 years of experience in the cybersecurity industry.
Education and Certifications
Bob Knollenberg studied Business at DeVry University from 1988 to 1991. Additionally, he obtained a CISSP Certificate in 2005, which signifies his expertise in information security. His educational background supports his extensive career in technical support and customer success within the cybersecurity sector.
Expertise in Customer Support
Bob Knollenberg has a strong ability to design and implement efficient support processes that drive customer satisfaction. He emphasizes building and nurturing high-performing support teams with a customer-centric approach. His commitment to empowering team members and fostering a culture of continuous learning is evident in his leadership style.
Strategic Alignment of Support Initiatives
In his roles, Bob strategically aligns customer support initiatives with organizational goals. This alignment aims to maximize client value and ensure that support teams are equipped with the latest knowledge and tools to address emerging cybersecurity challenges. His focus on strategic initiatives enhances overall customer experience.