Brian Milbradt
About Brian Milbradt
Brian Milbradt is a Technical Support Engineer at Trellix, where he has worked since 2022. He has a strong background in technical support and systems administration, with experience at McAfee and Texas State Technical College.
Work at Trellix
Brian Milbradt has been employed at Trellix as a Technical Support Engineer since 2022. In this role, he applies his extensive technical knowledge to assist customers with their inquiries and issues. His responsibilities include troubleshooting technical problems and providing solutions to enhance customer satisfaction. He has maintained a high efficiency rating in call statistics, reflecting his commitment to delivering quality support.
Education and Expertise
Brian Milbradt studied at the University of Texas at Brownsville, where he earned a degree in Computer Information System Technology (CIST) from 2010 to 2013. He also holds an Associate's Degree in Computer Systems Networking and System Administration from Texas State Technical College, completed from 2002 to 2005. Additionally, he studied General Studies at Mclennan Community College from 2008 to 2010. His educational background provides a strong foundation for his technical support expertise.
Previous Work Experience
Before joining Trellix, Brian Milbradt accumulated significant experience in technical support roles. He worked at McAfee Enterprise as a Technical Support Engineer from 2016 to 2022, where he developed a deep understanding of McAfee products, including ePolicy Orchestrator and McAfee agent. His earlier roles included positions at Texas State Technical College as a Solutions Coordinator and Computer Network Technician, as well as contracting with Collabera to provide business support for McAfee.
Technical Skills and Knowledge
Brian Milbradt possesses extensive knowledge of help-desk and support operations, which enables him to thrive in fast-paced environments. He is well-versed in both Microsoft and Linux operating systems and has working knowledge of Mac OS. His strong organizational and time management skills allow him to effectively manage multiple time-critical tasks, contributing to his success in technical support.
Customer Satisfaction and Performance
In his role as a Technical Support Engineer, Brian Milbradt has demonstrated a commitment to customer satisfaction. He maintains a high efficiency rating in call statistics, indicating his ability to resolve issues promptly and effectively. His extensive experience and product knowledge contribute to his performance, ensuring that customers receive reliable support.