Bryan Merkley
About Bryan Merkley
Bryan Merkley is a Staff Technical Support Engineer at Trellix, with a background in Electrical and Electronics Engineering from the University of Utah. He has held various technical support and engineering roles at companies such as Dell, Cisco Systems, and FireEye, accumulating extensive experience in cloud-based services and customer communication.
Current Role at Trellix
Bryan Merkley serves as a Staff Technical Support Engineer at Trellix, a position he has held since 2022. He operates from Draper, Utah, where he utilizes his extensive technical support experience to assist customers. His role involves addressing technical issues and providing solutions in a timely manner, ensuring customer satisfaction and operational efficiency.
Previous Work Experience
Bryan has a diverse work history in technical support and operations. He worked at Dell as Tier 2 Technical Support for six months in 2006-2007. Following that, he joined Cisco Systems as a Cisco Reseller Helpdesk for eight months. He continued to build his expertise at Bluehost as a Linux Server Professional and later at Virtustream as a Senior IT Operations Specialist from 2016 to 2020. His experience also includes roles at FireEye, Ancestry, and Adobe, where he contributed to various technical operations.
Education and Expertise
Bryan studied Electrical and Electronics Engineering at the University of Utah from 2008 to 2010. He also attended Westminster College for 11 months in 2006. His educational background complements his professional experience, particularly in cloud-based Infrastructure-As-A-Service. He specializes in customer-facing communication and has expertise in internal webGUI development and optimization.
Technical Skills and Specializations
Bryan possesses unique skills in flexible adaptation and learning, which enhance his ability to address diverse technical challenges. He has a strong focus on cloud environmental health, ensuring that customer interactions are handled with sensitivity to operational impacts. His technical skill set is well-suited for roles that require both technical knowledge and effective communication.
Career Timeline
Bryan's career spans multiple roles and companies. He began his professional journey at L-3 Communications as a Co-op Engineer from 2008 to 2010. Afterward, he transitioned through various positions, including roles at Adobe, FireEye, and Ancestry. His career reflects a steady progression in technical support and operations, culminating in his current role at Trellix.