Caris Chan
About Caris Chan
Caris Chan is a Sales Operations Business Partner at Trellix in Singapore, with over 10 years of experience in Sales and Partner Relationship Management in the Asia-Pacific region. She has held various roles at notable companies, including Cisco Systems, Hewlett-Packard, and Polycom, and has a strong educational background in Business and Early Childhood Education.
Work at Trellix
Caris Chan has been serving as a Sales Operations Business Partner at Trellix since 2020. In this role, she acts as a key business advisor to sales leaders and partners with Global Sales Operations. Her responsibilities include collaborating with various departments such as Finance, Order Management, and Legal teams to enhance sales operations. Chan's experience in this position has contributed to the overall efficiency and effectiveness of the sales processes within the organization.
Education and Expertise
Caris Chan has a diverse educational background in business. She studied at Temasek Polytechnic, where she achieved a diploma in Business from 1993 to 1997. Additionally, she attended Oxford Brookes University and the University of Lincoln, focusing on Business and International Business Management, respectively. Chan also completed a Diploma in Early Childhood Education at SEED Institute from 2009 to 2011. This educational foundation supports her expertise in sales operations and partner relationship management.
Professional Background
Caris Chan has over 10 years of experience in sales and partner relationship management, particularly in the Asia-Pacific region. Her career includes significant roles at various companies. She worked at Red Hat, Inc as APAC Sales and Channel Operations Manager from 2007 to 2012. Prior to that, she held multiple positions at Hewlett-Packard Singapore, including Senior Sales Support Specialist and Marketing Manager. Chan also gained experience at Cisco Systems and Polycom, further enhancing her skills in sales operations.
Achievements in Sales Operations
Throughout her career, Caris Chan has implemented key initiatives that improved sales operations. Notably, she developed a renewals follow-up process that resulted in a 50% increase in renewal rates. Additionally, she implemented a quoting tool that significantly reduced the turnaround time for discount approval from 2 days to 24 hours. These contributions demonstrate her ability to enhance operational efficiency and drive positive outcomes in sales processes.