Carlos Vazquez
About Carlos Vazquez
Carlos Vazquez is a Support Account Manager at Trellix, where he has worked since 2022, focusing on customer support across Mexico and Latin America. He has a strong background in security solutions and has held various roles in technical support and engineering throughout his career.
Work at Trellix
Carlos Vazquez has been serving as a Support Account Manager at Trellix since 2022. In this role, he is responsible for managing the support experience for customers across Mexico and Latin America. His position involves ensuring customer satisfaction and facilitating effective communication between clients and the support team.
Previous Experience at McAfee
Carlos has held multiple roles at McAfee, contributing significantly to customer support and product expertise. He worked as a Platinum Product Specialist for Latin America from 2009 to 2011. Later, he served as a Support Account Manager in the Customer Success Group from 2017 to 2022 and as a Support Account Manager for Enterprise Support from 2011 to 2015. His extensive tenure at McAfee has equipped him with a deep understanding of security solutions.
Education and Expertise
Carlos Vazquez studied at Universidad Nacional Autónoma de México, where he earned a degree in Ingeniero en Computación with a focus on Seguridad informática y de sistemas from 1999 to 2003. His educational background provides a strong foundation for his expertise in various security solutions, including Endpoint Security, DLP, Encryption, SIEM, CASB, and WebGateway.
Background in Technical Support
Carlos has a diverse background in technical support and engineering roles. He worked at Soluciones de Seguridad Informatica SA de CV as a Sales and Technical Support Engineer from 2003 to 2009. His experience spans both pre-sales and post-sales engineering, emphasizing security consulting and technical support, which enhances his capability to address customer needs effectively.