Carmen Da Costa
About Carmen Da Costa
Carmen Da Costa serves as the Staff Program Manager for Customer Success Engineering at Trellix, where she leads a team dedicated to providing solutions for global clients. With extensive experience in program management and a strong background in customer success, she has held various roles in notable companies such as FireEye and VCE.
Work at Trellix
Carmen Da Costa currently serves as the Staff Program Manager for Customer Success Engineering at Trellix. In this role, she leads the Customer Success Engineering team, focusing on delivering solutions and services to global clients. Her responsibilities include managing complex technical programs and ensuring customer satisfaction through effective service delivery. She has been with Trellix since 2021.
Previous Experience
Before joining Trellix, Carmen Da Costa held several positions across various companies. She worked at FireEye, Inc. as a Senior Program Manager in Technology Services from 2015 to 2022. Prior to that, she was at VCE, where she served as Senior Manager of Services Operations and as a Business Operations Principal. Her earlier roles include Manager of Billing Operations at Heritage Interactive Services and Technical Support Consultant at Documentum.
Education and Expertise
Carmen Da Costa holds a Bachelor of Science degree in Computer Science from California State University - East Bay and a Master of Business Administration (MBA) with a focus on Marketing and Leadership from Butler University - Lacy School of Business. She specializes in customer success, process improvement, and agile methodologies. Additionally, she is a Certified ScrumMaster (CSM) certified by Scrum Alliance.
Advocacy and Leadership
Carmen Da Costa is an advocate for diversity, equity, and inclusion within the workplace. She serves as the co-lead of the Global Black Employee Resource Group (ERG) at Trellix, where she promotes initiatives that support underrepresented groups. Her leadership in this area reflects her commitment to fostering an inclusive environment in the tech industry.
Career Overview
Carmen Da Costa has over eight years of experience in managing complex technical programs and projects across various industries. Her career spans roles in program management, business analysis, and operations management. This diverse background equips her with a comprehensive understanding of both technical and operational aspects of the business.