Chris Shiflett
About Chris Shiflett
Chris Shiflett is a Senior Customer Success Manager at Trellix, where he has worked since 2023. He has extensive experience in customer success and product marketing, with previous roles at 3M, Kasasa, and Xometry, among others.
Work at Trellix
Chris Shiflett has been serving as the Senior Customer Success Manager at Trellix since 2023. Based in Austin, Texas, he focuses on enhancing customer satisfaction and retention through effective management strategies. His role involves prioritizing team leadership and staff development, which are essential components of Customer Success Management (CSM) enablement. Shiflett designs and develops key performance indicators (KPIs) and related activities to manage accounts and outcomes effectively.
Previous Experience in Customer Success
Before joining Trellix, Chris Shiflett held several significant roles in customer success. He was the Managing Director of Customer Success at Kasasa from 2015 to 2019. Following this, he worked as the Senior Manager of Customer Success at Consero Global from 2020 to 2022. Additionally, he served as the Director of Customer Success at Xometry for one year, from 2022 to 2023. His experience in these roles has contributed to his proven customer-centric approach to renewals and retention.
Background in Marketing and Business Development
Chris Shiflett has a diverse background in marketing and business development. He worked at 3M in various capacities, including Global Product Marketing Manager and Strategic Business Development Manager, from 2006 to 2015. His early career included a role as Business Development and Partnerships Manager at Arc Worldwide. This extensive experience has equipped him with a strong understanding of business models and partnerships.
Education and Expertise
Chris Shiflett holds a Bachelor of Science degree in Accounting and Business/Management from Indiana University Bloomington. He furthered his education with a Master of Business Administration (MBA) in Marketing from the Texas McCombs School of Business. His educational background supports his expertise in customer success, marketing, and business development.
Professional Philosophy and Approach
Chris Shiflett emphasizes the importance of customer success as a strategic competitive advantage. He approaches customer success with a focus on understanding technology, business models, and people. This fundamental curiosity has been a consistent theme throughout his career, driving his commitment to improving customer relationships and outcomes.