Christie Burke
About Christie Burke
Christie Burke is a Customer Success Manager with over 10 years of experience in SaaS Customer Success, currently working at Trellix. She has held various roles in the technology sector, including positions at SterlingBackcheck, Exide Technologies, and Webex, and has achieved President’s Club status three times for her exceptional performance.
Current Role at Trellix
Christie Burke currently serves as the GHE Customer Success Manager at Trellix, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success within the organization. Her responsibilities include managing customer relationships and supporting clients in maximizing the value of Trellix's offerings.
Previous Experience in Customer Success
Before joining Trellix, Christie Burke accumulated extensive experience in customer success roles. She worked as a Customer Success Manager at Webex from 2006 to 2011, where she developed skills in client management and support. Following that, she transitioned to BlueJeans by Verizon, where she has been a Customer Success Manager since 2018, further enhancing her expertise in the field.
Career Background in Sales and Account Management
Christie Burke has a diverse background in sales and account management. She worked at SterlingBackcheck as an Account Manager from 2011 to 2013. She then joined Exide Technologies, LLC, where she held multiple roles, including New Business Development Manager, Strategic Account Manager, and District Sales Manager from 2013 to 2018. This experience contributed to her strong understanding of customer needs and business development.
Education and Professional Development
Christie Burke earned a Bachelor of Science degree from California State University-Sacramento. She also attended the Project Management Certification Program at the University of California, Davis. This educational background supports her professional roles, particularly in customer success and project management.
Achievements in the Technology Industry
Christie Burke has achieved notable recognition in her career, including being a three-time recipient of the President’s Club status. This accolade reflects her exceptional performance in the technology industry, particularly in customer success and sales roles. Her expertise includes relationship building, contract renewal negotiations, and identifying upsell opportunities.