Claudio Sao Paulo
About Claudio Sao Paulo
Claudio Sao Paulo is a Senior Technical Support Engineer with extensive experience in network security and technical support. He has worked for notable companies such as McAfee, ForeScout Technologies, and currently Trellix, demonstrating expertise in areas like Data Loss Prevention and Linux operating systems.
Work at Trellix
Claudio Sao Paulo currently serves as a Senior Technical Support Engineer at Trellix, a position he has held since 2022. In this role, he is responsible for providing technical support and solutions to clients, leveraging his extensive knowledge in network security and technical operations. His work involves troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at McAfee
Claudio Sao Paulo worked at McAfee, specifically in Support Engineering Operations (SEO), from 2010 to 2016 and again from 2017 to 2022. During his tenure, he developed skills in technical support and network security. His experience at McAfee contributed to his understanding of data protection and security protocols, which are critical in the cybersecurity field.
Experience at ForeScout Technologies Inc.
Claudio Sao Paulo was employed as a Technical Support Engineer at ForeScout Technologies Inc. from 2016 to 2017 in Plano, Texas. In this role, he provided technical assistance and support for network security solutions, further enhancing his expertise in the field. His work involved addressing customer inquiries and resolving technical issues related to ForeScout's products.
Education and Expertise
Claudio Sao Paulo has a solid educational background in technology. He studied Computer Systems Analysis at Universidade Salvador from 1999 to 2001. He also completed a program in System, Networking, and LAN/WAN Management at Area 1 from 2005 to 2006. His education has equipped him with a strong foundation in networking and systems management, which supports his professional roles in technical support and network security.
Technical Skills and Proficiencies
Claudio Sao Paulo demonstrates proficiency in the Internet Protocol Suite (TCP/IP) and possesses advanced skills in Linux operating systems. He has expertise in Data Loss Prevention (DLP) and Network Access Control (NAC). Additionally, he has a strong background in network security, particularly in the implementation and management of firewalls, which are essential for protecting organizational networks.