Cristina Bermúdez Grijalba
About Cristina Bermúdez Grijalba
Cristina Bermúdez Grijalba is a Senior Manager at Trellix, specializing in Customer Success Community, Knowledge, and Localization. She has extensive experience in knowledge management and technical writing, with a strong educational background in project management and translation.
Work at Trellix
Cristina Bermúdez Grijalba serves as the Senior Manager of Customer Success Community, Knowledge, and Localization at Trellix. She has held this position since 2022 in County Cork, Ireland. In her role, she administers tools such as Content Management Systems (CMS) and Learning Management Systems (LMS) to facilitate effective knowledge management. Cristina is responsible for defining processes and procedures that capture and reuse technical content and training courses, ensuring that the technical knowledge of products meets customer satisfaction.
Education and Expertise
Cristina has a diverse educational background. She studied at Universidad Nacional de Educación a Distancia - U.N.E.D., where she achieved a Master's degree in Translation from English to Spanish. She also completed a specialization in Information Resource Management at Universitat Oberta de Catalunya. Additionally, she holds a Master's degree in Human Resources Management from ENEB - Escuela de Negocios Europea de Barcelona. Her studies in project design and management further enhance her expertise in the field.
Background
Cristina Bermúdez Grijalba has extensive experience in knowledge management and technical writing. Before joining Trellix, she worked at FireEye, Inc. as the Manager of Customer Success Community, Knowledge, and Localization for six years. Her career began at Panda Software, where she served as a Technical Writer and later as a Knowledge Management Specialist. This background has equipped her with a solid foundation in managing technical content and enhancing customer success initiatives.
Achievements in Knowledge Management
During her tenure at Trellix and previous roles, Cristina has implemented and improved various tools to enhance knowledge management. She has utilized platforms like WordPress blogs, forums, and wiki sites to support the Support and Training departments. Her efforts ensure that support content for enterprise security solutions is created, reviewed, and maintained in both English and Spanish, contributing to high-quality customer service.