Darwin Santos , MBA
About Darwin Santos , MBA
Darwin Santos is the Director of Customer Experience at Trellix, bringing over a decade of experience in business technology strategies and digital transformations. He has held various roles in companies such as Publix, Catalina USA, and Verizon, and holds an MBA from the University of Phoenix.
Current Role at Trellix
Darwin Santos serves as the Director of Customer Experience at Trellix, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and ensuring a seamless experience across various touchpoints. His responsibilities include overseeing customer support initiatives and collaborating with cross-functional teams to align customer experience strategies with business objectives.
Previous Experience at Publix
Darwin Santos worked at Publix from 2006 to 2012 as a System Analyst/Programmer. During his six years in Lakeland, Florida, he contributed to the development and implementation of technology solutions that supported the company's operational needs. His role involved analyzing system requirements and enhancing existing applications to improve efficiency.
Career at Catalina USA
Santos held multiple roles at Catalina USA from 2013 to 2023. Initially, he served as a Sr. Application Developer Lead from 2013 to 2018, where he led development teams in creating software solutions. He then transitioned to the role of Software Engineering Manager for Business Financial Systems, overseeing projects that focused on corporate and financial systems until 2023.
Educational Background
Darwin Santos earned his Master of Business Administration (M.B.A.) from the University of Phoenix, where he studied Computer/Information Technology Administration and Management from 2003 to 2005. He also holds a Bachelor of Science (B.S.) degree in Computer and Information Sciences from the University of South Florida, which he completed from 1998 to 2003.
Skills and Expertise
Santos possesses over 10 years of direct development experience in designing and implementing business technology strategies. He demonstrates strong cross-functional collaboration skills, effectively building relationships with departments such as sales, finance, accounting, and operations. His expertise includes corporate and financial systems, particularly in customer support, CRM, contracting, billing, and accounting.