Debb Spencer Kehl
About Debb Spencer Kehl
Debb Spencer Kehl is the Director of Platinum Plus Technical Support at Trellix and FireEye, Inc., with extensive experience in quality operations and employee development across various companies, including eBay and Verizon Wireless.
Current Role at Trellix
Debb Spencer Kehl serves as the Director of Platinum Plus Technical Support at Trellix, a position she has held since 2015. In this role, she oversees the technical support operations, focusing on enhancing customer satisfaction and support efficiency. Her leadership contributes to the development of support strategies that align with the company's goals. Kehl's extensive experience in technical support management allows her to implement best practices that improve service delivery.
Previous Experience at eBay
Before joining Trellix, Debb Spencer Kehl worked at eBay as the Global Quality Operations Manager from 2013 to 2015. During her tenure, she emphasized hiring practices and employee satisfaction, which resulted in a highly skilled engineering team and low attrition rates. Kehl's efforts in quality operations significantly contributed to the overall performance of the technical support department.
Career at The Home Depot
Debb Spencer Kehl was employed at The Home Depot as the Training and Development Manager/Quality Supervisor from 2012 to 2013. In this role, she focused on promoting engineers from L1/L2 to L3 levels, emphasizing career development and advancement opportunities. Her initiatives in training and development were aimed at enhancing employee skills and performance.
Experience at Verizon Wireless
From 2001 to 2012, Debb Spencer Kehl worked at Verizon Wireless as the Regional Quality Assurance Manager. In this position, she was responsible for overseeing quality assurance processes and ensuring that service standards were met. Her long tenure at Verizon Wireless provided her with a solid foundation in quality management and operational excellence.
Background at Bernina USA
Debb Spencer Kehl began her career as a Business and Training Consultant at Bernina USA, where she worked from 1994 to 2001. In this role, she was involved in training initiatives and business development strategies. Her early experiences in consulting laid the groundwork for her future roles in training and quality management.