Emma Donovan
About Emma Donovan
Emma Donovan is a Senior Customer Success Community & Knowledge Specialist currently working at Trellix in County Cork, Ireland. She has extensive experience in community and knowledge management, having held various roles at FireEye, Inc., Technically Write IT, and Trellix since 2014.
Current Role at Trellix
Emma Donovan serves as a Senior Customer Success Community & Knowledge Specialist at Trellix. She has held this position since 2022, contributing to community management and knowledge sharing initiatives. Her role focuses on enhancing customer experiences through effective community engagement and resource development.
Previous Experience at FireEye, Inc.
Emma Donovan worked at FireEye, Inc. from 2018 to 2022. Initially, she served as an Associate Technical Writer for the Customer Support Community & Knowledge Base for one year. Following this role, she advanced to the position of Community and Knowledge Specialist, where she worked for three years, focusing on community engagement and knowledge management.
Background in Technical Writing
Emma has a background in technical writing, having worked as an Information Developer at Technically Write IT from 2014 to 2018. In this role, she contributed to the development of technical documentation and resources, enhancing the clarity and accessibility of information for users.
Educational Qualifications
Emma Donovan holds a Bachelor of Arts in English and History from University College Cork, completed in 2011. She furthered her education with a Master of Arts in English, focusing on Medieval and Renaissance Literature, which she achieved in 2012. Additionally, she studied Digital Arts and Humanities, obtaining a Master's degree in 2014.
Customer Service Experience
Emma has extensive experience in customer service and retail. She has worked in various roles, including Customer Service Advisor at Abtran, Team Member at KFC UK & Ireland, and Cashier at Dunnes Stores. These positions have provided her with a solid foundation in customer interaction and service delivery.