Erik Plossl
About Erik Plossl
Erik Plossl is a Senior Technical Support Engineer at Trellix, where he has worked since 2022 in Dallas, Texas. He holds a Master's degree in Computer/Information Technology Administration and Management and has extensive experience in technical support roles across various companies.
Work at Trellix
Erik Plossl has been employed at Trellix as a Senior Technical Support Engineer since 2022. In this role, he works in Dallas, Texas, and focuses on resolving issues for both internal and external customers. His responsibilities include handling escalations from Tier II support and troubleshooting complex problems related to MEG Hardware appliances. He also performs product release testing for new versions and utilizes Bugzilla to escalate issues to the Development team.
Education and Expertise
Erik Plossl holds a Bachelor of Science degree in Computer Science from Southern Polytechnic State University, which he completed from 2000 to 2002. He furthered his education by obtaining a Master of Science in Computer/Information Technology Administration and Management from Governor's Western University between 2020 and 2022. Additionally, he studied Computer Science at the Georgia Institute of Technology from 1996 to 1999.
Professional Background
Erik Plossl has a diverse professional background in technical support and engineering. He began his career at Georgia-Pacific as an Information Resource Technology Lab Assistant in 1999. He then worked at Earthlink, Inc as a High-Speed Enterprise Support Technician from 2000 to 2005. Following this, he served as a Support Engineering Operations Engineer at McAfee Enterprise from 2016 to 2022. His experience also includes positions at Intel Security, Secure Computing Inc., and Cox Communications, where he worked as a Service Data Center Technician.
Technical Skills and Responsibilities
In his role as a Senior Technical Support Engineer, Erik Plossl is responsible for troubleshooting complicated issues and ensuring high-quality service. He handles escalations from Tier II support and is involved in product release testing for new versions. Erik utilizes tools such as Bugzilla to communicate issues to the Development team, demonstrating his technical proficiency and commitment to resolving customer concerns effectively.