Geoff Wales
About Geoff Wales
Geoff Wales is a Software Development Engineer at Trellix, where he has worked since 2013, focusing on customer escalation resolutions. He holds multiple qualifications in applied biosciences, food science, and cloud computing from various educational institutions in Ireland.
Work at Trellix
Geoff Wales has worked as a Software Development Engineer at Trellix since 2013. His role involves expediting resolutions to customer escalations, contributing to customer satisfaction and operational efficiency. With over a decade of experience in this position, he has developed a strong understanding of software development processes and customer service dynamics. His work is based in Cork, County Cork, Ireland, where he focuses on addressing and resolving complex customer issues.
Education and Expertise
Geoff Wales has a diverse educational background. He earned a Bachelor of Science (BSc) in Applied Biosciences from Munster Technological University, completing his studies from 2005 to 2007. He also holds a Diploma in Food Science and Technology from University College Cork, which he studied from 1999 to 2001. Additionally, he obtained a Higher Diploma in Cloud Computing & Mobile Software Development from Munster Technological University between 2012 and 2013. This educational foundation supports his expertise in software development and customer service.
Background
Geoff Wales completed his Leaving Certificate at St. Columba's College from 1980 to 1985. His early education laid the groundwork for his later studies in science and technology. He has built a career in software development, primarily focusing on customer escalation resolutions at Trellix. His professional journey reflects a commitment to continuous learning and adaptation in the technology sector.
Current Role at McAfee
In addition to his role at Trellix, Geoff Wales has been working as a CERT Engineer at McAfee since 2013. This position complements his responsibilities at Trellix, allowing him to leverage his software development skills in cybersecurity. His dual roles demonstrate his versatility and commitment to the technology industry, specifically in software engineering and customer support.