Gianmario Lai
About Gianmario Lai
Gianmario Lai is a Senior Technical Support Engineer at Trellix, with extensive experience in technical support and network security. He has worked in various roles across multiple companies, including FireEye and SonicWALL, and holds several academic qualifications in computer science and cybersecurity.
Work at Trellix
Gianmario Lai has been employed at Trellix as a Senior Technical Support Engineer since 2022. He is based in Cork, County Cork, Ireland. In this role, he provides technical support and guidance to customers, focusing on cybersecurity and network security solutions. His responsibilities include assisting customers with PCI compliance scans and addressing cybersecurity threat requests. He also offers technical leadership to his team, ensuring effective support for the products offered by Trellix.
Previous Experience at SonicWALL Inc.
Before joining Trellix, Gianmario Lai worked at SonicWALL Inc. as an Enterprise Senior Technical Support Analyst from 2015 to 2017. During his tenure in Cork, Ireland, he gained experience in providing technical support for enterprise-level network security products. His role involved troubleshooting complex technical issues and assisting customers with their network security needs.
Experience at FireEye, Inc.
Gianmario Lai has been with FireEye, Inc. as a Senior Technical Support Engineer since 2018. He is located in Olbia, Sardegna, Italy. In this position, he utilizes his expertise in network security to assist customers with technical issues related to FireEye's products. His experience includes enterprise network security setups and providing solutions to complex cybersecurity challenges.
Education and Expertise
Gianmario Lai holds a Master of Science in Information Security from Munster Technological University, where he studied from 2018 to 2020. He also studied Computer Systems Networking and Telecommunications at the same university, achieving a Comptia Network+ certification. His educational background includes a degree in archaeology and GIS from Università degli Studi di Sassari and a diploma in Computer Science from i.t.i.s. g.m. angioy sassari. He has in-depth knowledge of the OSI Model, TCP/IP, and network security basics.
Technical Skills and Contributions
Gianmario Lai possesses extensive technical skills in troubleshooting and network security. He is experienced in using tools such as Wire Shark and Netmon to resolve customer issues. He provides informal training to junior team members on various product and technology topics. Additionally, he advises customers within procedural guidelines to ensure comprehensive solutions to their technical inquiries.