Gina Moore Hirmer
About Gina Moore Hirmer
Gina Moore Hirmer is a Customer Success Manager and Renewal Account Manager in the public sector at Trellix, where she has worked since 2021. Previously, she held various roles at Omnitracs for eight years, focusing on customer engagement and sales support.
Work at Trellix
Gina Moore Hirmer currently serves as a Customer Success Manager and Renewal Account Manager for the Public Sector at Trellix. She has held this position since 2021 and is based in Reston, Virginia. In her role, she leads post-sales activities aimed at creating recognizable value for customers. She manages internal projects, training curricula, and schedules to ensure customer success. Additionally, she conducts risk assessments and identifies uplift and add-on opportunities to enhance customer engagement. Her responsibilities also include overseeing health and threat intelligence reports, which are crucial for maintaining customer satisfaction and loyalty.
Previous Experience at Omnitracs
Prior to her current role at Trellix, Gina worked at Omnitracs for several years in various capacities. She served as a Senior Customer Success Manager from 2020 to 2021, where she focused on customer retention and satisfaction. Before that, she held the position of Customer Engagement Manager from 2017 to 2021, contributing to customer relationship management. Additionally, she worked as a Sales Support Process Manager from 2013 to 2021 and as a Senior Analyst for Sales Enablement from 2018 to 2021. Her extensive experience at Omnitracs provided her with a solid foundation in customer success and account management.
Education and Expertise
Gina Moore Hirmer has a diverse educational background. She studied at Mercy High School, where she earned her diploma in General Studies from 1986 to 1990. She then attended Kaplan College, achieving a degree in General Studies from 1990 to 1992. Following this, she pursued an Associate’s Degree in Food Preparation, Professional Cooking, and Kitchen Assistant at Baltimore International College from 1993 to 1995. This educational journey has equipped her with a range of skills applicable to her roles in customer success and account management.