Heather Mentzer
About Heather Mentzer
Heather Mentzer is a Manager of Customer Success at Trellix, where she has worked since 2020. She has over 16 years of experience in customer support roles, including positions at McAfee, where she served as a Customer Success Manager and Support Account Manager.
Work at Trellix
Heather Mentzer has been serving as the Manager of Customer Success at Trellix since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include overseeing customer support initiatives and developing strategies to improve client engagement and retention. Mentzer's experience in customer success management contributes to her effectiveness in this position.
Previous Experience at McAfee
Before joining Trellix, Heather Mentzer worked at McAfee for four years, holding various roles. She began as a Systems Support Specialist from 2004 to 2016, where she provided technical support and solutions to clients. She then transitioned to a Support Account Manager role from 2016 to 2020, focusing on customer relationships and support strategies. Finally, she served as a Customer Success Manager for one year, further solidifying her expertise in customer success.
Education and Expertise
Heather Mentzer earned her Bachelor's degree in Business Administration and Management from Champlain College, where she studied from 2017 to 2020. Prior to that, she completed an Associate’s Degree in Computer Networking at ITT Technical Institute-Oxnard from 2001 to 2003. Her educational background equips her with a blend of technical and managerial skills, supporting her roles in customer success and technical support.
Career Background
Heather Mentzer has a diverse career spanning over 16 years in customer support and management roles. Her tenure at McAfee included various positions that enhanced her customer service skills and technical knowledge. This extensive experience laid the foundation for her current role at Trellix, where she continues to apply her skills in a managerial capacity.