Helen Dronsfield
About Helen Dronsfield
Helen Dronsfield serves as the EMEA Director of Customer Success at Trellix, where she has implemented effective renewal strategies to enhance customer retention and satisfaction. She has extensive experience in customer success and renewals, having held various roles in notable companies throughout her career.
Work at Trellix
Helen Dronsfield currently serves as the EMEA Director of Customer Success at Trellix, a position she has held since 2023. In this role, she focuses on implementing effective renewal strategies across the EMEA region, aiming to maximize customer retention and satisfaction. Helen reports on customer health and engagement metrics to senior leadership, ensuring that customer needs are met and addressed promptly. Her experience in customer success is instrumental in driving the company's objectives in the region.
Previous Roles at Trellix
Before her current role, Helen worked at Trellix as the EMEA Senior Manager for FireEye Sales and Renewals from 2022 to 2023. In this capacity, she contributed to the sales and renewal processes, enhancing the overall customer experience. Her tenure at Trellix has been marked by a consistent focus on customer success and retention strategies.
Education and Expertise
Helen Dronsfield studied at Sheffield Hallam University, where she earned a Master's degree in HR Leadership from 2009 to 2010. This educational background has equipped her with the skills necessary for managing customer success and engagement effectively. Her expertise in human resources and leadership complements her extensive experience in customer-focused roles.
Career Background
Helen has a diverse professional background with over two decades of experience in customer success and renewals. She began her career as a Financial Analyst at Mirant in the Netherlands and has held various roles in companies such as EMC, FireEye, and Quest Software. Her positions have ranged from Renewal Manager to Senior Manager, where she has developed and implemented strategies to improve customer engagement and retention.
Achievements in Customer Success
Throughout her career, Helen has developed action plans based on customer success metrics and KPIs to enhance customer engagement. Her initiatives have focused on improving customer satisfaction and retention rates across various organizations. Helen's ability to analyze customer health and engagement metrics has been crucial in reporting insights to senior leadership, driving strategic decisions within her teams.