Iain Marsh
About Iain Marsh
Iain Marsh is an Enterprise Technical Support Engineer with a focus on Cyber Security, currently employed at Trellix and McAfee. He has over 20 years of experience in various technical roles and has consistently delivered strong results in his field.
Work at Trellix
Iain Marsh has been serving as an Enterprise Technical Support Engineer at Trellix since 2022. In this role, he focuses on providing technical support and solutions, particularly in the area of Cyber Security. His tenure at Trellix has allowed him to leverage his extensive experience in technical roles to address customer needs effectively.
Current Role at McAfee
Since 2015, Iain Marsh has held the position of T2 Business Support Engineer - Appliances at McAfee in Aylesbury. His responsibilities include providing advanced technical support for various appliances, contributing to the overall customer satisfaction and operational efficiency of the organization. He has built strong relationships within the McAfee Network Team, enhancing collaboration and support for clients.
Education and Expertise
Iain Marsh studied at Leggatts Road College in Watford, where he earned a BTEC OND in Mechanical, Electrical, and Electronics Engineering from 1992 to 1994. He also attended Hemel Hempstead School from 1987 to 1992. His educational background supports his technical expertise, which spans over 20 years across industries such as Machine Automation, Telecoms, and IT.
Previous Experience in IT Support
Before his current roles, Iain Marsh worked at Dacon as an IT Manager and 2nd Line Support Analyst from 1998 to 2007. He also served as a T2 IT Support Engineer EMEA at McAfee for one year in 2014-2015. Additionally, he was the Technical Support Manager EMEA at BAXL Technologies for 11 months in 2007-2008. His diverse experience has equipped him with a comprehensive understanding of technical support and management.
Focus on Cyber Security
For the past three years, Iain Marsh has concentrated on Cyber Security within his technical support roles. His focus in this area has resulted in consistently good outcomes, reflecting his commitment to addressing the evolving challenges in Cyber Security and providing effective solutions to clients.