James O'callaghan
About James O'callaghan
James O'Callaghan is an Endpoint Technical Support Engineer at Trellix, where he has worked since 2022. He holds an Honours Bachelor Degree in IT Management and a Master's in Cybersecurity Management, and has experience in various technical support roles.
Work at Trellix
James O'Callaghan has been employed as an Endpoint Technical Support Engineer at Trellix since 2022. In this role, he provides technical support and solutions related to endpoint security. His work is based in County Cork, Ireland, where he has contributed to the company's efforts in enhancing cybersecurity measures for clients.
Education and Expertise
James O'Callaghan holds an Honours Bachelor Degree in IT Management from Cork Institute of Technology, which he completed from 2016 to 2020. He furthered his education at Munster Technological University, obtaining a Master's in Cybersecurity Management in 2021, following a Postgraduate Diploma in the same field from 2020 to 2021. His academic background equips him with a strong foundation in information technology and cybersecurity.
Professional Background
James O'Callaghan has a diverse professional background in technical support and customer service. He began his career at McDonald's as a Crew Member from 2017 to 2018. He then worked at SR-TECHNICS for one month in 2018. Following that, he served as a Technical Support Specialist at Sophos from 2019 to 2020. He continued his career at FireEye, Inc. as a Core Products Technical Support Engineer from 2020 to 2022 before joining Trellix.
Achievements in Cybersecurity
James O'Callaghan has made significant strides in the field of cybersecurity through his educational qualifications and professional roles. His completion of a Master's Degree in Cybersecurity Management and a Postgraduate Diploma in the same area reflects his commitment to advancing his expertise. His experience in technical support roles at various companies has allowed him to apply his knowledge in real-world scenarios.
Skills and Personal Attributes
James O'Callaghan is recognized for his positive outlook and effective time management skills. He demonstrates initiative in professional settings, contributing to his ability to resolve technical issues efficiently. These attributes enhance his performance as an Endpoint Technical Support Engineer and support his interactions with clients and colleagues.