Jay Bernadine Atlee
About Jay Bernadine Atlee
Jay Bernadine Atlee is a Customer Success Manager at Trellix, with a diverse background in customer service and technical roles across various companies. He holds a Master's degree in Cyber-Security and has accumulated extensive experience in information technology and customer success management.
Work at Trellix
Jay Bernadine Atlee has been employed at Trellix as a Customer Success Manager since 2022. In this role, he focuses on ensuring customer satisfaction and success through effective communication and support. His experience in customer success roles contributes to his ability to manage client relationships and drive value for customers.
Previous Roles at Insitec Pty Ltd
At Insitec Pty Ltd, Jay held multiple positions. He worked as a Project Coordinator for three months in 2021, where he was responsible for coordinating project activities. Following this, he served as a Sustainment Manager for six months in 2021, overseeing the ongoing support and maintenance of projects. Additionally, he worked as an Infrastructure Technician from 2017 to 2021 for four years, focusing on technical support and infrastructure management.
Education and Expertise
Jay Bernadine Atlee has a strong educational background in Information Technology. He earned a Diploma of Information Technology (Networking) from TAFE in 2010. He furthered his studies at the University of Wollongong, obtaining a Bachelor of Information Technology with a major in Network Design and Management from 2010 to 2012. He also completed a Master of Cyber-Security, Policing, Intelligence, and Counter Terrorism at Macquarie University, enhancing his expertise in cybersecurity.
Career History
Jay has a diverse career history spanning various roles in customer success and technical support. He worked at McAfee Enterprise as a Customer Success Manager for one month in 2021-2022. Prior to that, he served as a Client Success Manager at Revel Systems iPad POS for one year from 2016 to 2017. His earlier experience includes roles such as Support and Fulfillment Engineer at Revel Systems and Service Desk Analyst at Pepkor South East Asia Pty Limited.
Experience in Retail and Customer Service
Jay Bernadine Atlee has experience in the retail sector, having worked at Bras N Things in various capacities, including Fitting Specialist from 2011 to 2014 and Online Content Co-Ordinator Support for two months in 2013. He also spent five years at Best&Less in customer service roles from 2009 to 2014, where he developed skills in customer interaction and support.