Jeff Johnston
About Jeff Johnston
Jeff Johnston is an Escalation Manager at Trellix, where he has worked since 2022. He has a diverse background in technology and support roles, with previous positions at FireEye, MasterControl, and TriVir LLC.
Work at Trellix
Jeff Johnston has been serving as an Escalation Manager at Trellix since 2022. In this role, he is responsible for managing escalated customer issues and ensuring effective resolution. His position is based in Utah, United States, where he has contributed to the company's customer support and service excellence initiatives.
Education and Expertise
Jeff Johnston has a diverse educational background. He studied Computer Science at Brigham Young University from 1997 to 2001. He then pursued a Bachelor of Science in Media Arts & Animation at The Art Institute of Portland, completing his studies from 2003 to 2007. Additionally, he earned a degree in Computer Information Systems from Idaho State University, studying from 2001 to 2003. This combination of education provides him with a strong foundation in both technical and creative fields.
Professional Background
Jeff Johnston has accumulated extensive experience in the technology sector. Prior to his current role at Trellix, he worked at FireEye, Inc. as an Escalation Manager from 2021 to 2022 and as a Team Lead for L1/L2 Tech Support from 2017 to 2021. He also held the position of Technical Account Manager at MasterControl from 2010 to 2014. Earlier in his career, he worked as a Software Consultant at TriVir LLC from 2014 to 2017.
Career Progression
Jeff Johnston's career reflects a steady progression through various roles in technical support and account management. His experience spans over a decade, with significant positions at companies such as FireEye, Inc., MasterControl, and TriVir LLC. His roles have included responsibilities in escalation management, technical support, and client relations, showcasing his adaptability and expertise in the field.