Judy Kim
About Judy Kim
Judy Kim is a Master Technical Support Engineer with extensive experience in technical support roles at various cybersecurity companies, including Intel Security and McAfee. She has worked in the field for over two decades, currently serving at Trellix and McAfee in Sydney, Australia.
Work at Trellix
Judy Kim has been employed at Trellix as a Master Technical Support Engineer since 2022. In this role, she provides advanced technical support and solutions to clients, leveraging her extensive experience in the cybersecurity field. Her position involves troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem resolution.
Experience at McAfee
Judy Kim has held multiple roles at McAfee, starting as a Tech Support Engineer (Tier 3) for McAfee ePolicy Orchestrator from 2010 to 2018 in North Sydney. She then transitioned to her current role as Master Technical Support Engineer in 2018, where she has continued to support enterprise customers for six years. Her responsibilities include managing technical inquiries and providing expert guidance on McAfee products.
Previous Employment at Intel Security
Judy Kim worked at Intel Security from 2000 to 2008 as a Technical Account Manager/Tier 2 for enterprise customers. Following this, she served as a Tech Support Engineer (Tier 3) for McAfee VirusScan and anti-malware from 2008 to 2010 in North Sydney. Her roles at Intel Security involved direct customer engagement and technical support, contributing to her expertise in the cybersecurity sector.
Education and Expertise
While specific educational details are not provided, Judy Kim's extensive experience in technical support and account management within the cybersecurity industry indicates a strong foundation in technical knowledge and customer service. Her roles across various companies, including Trellix, McAfee, and Intel Security, highlight her expertise in handling complex technical issues and supporting enterprise-level clients.