Justin Burgess
About Justin Burgess
Justin Burgess is a Resident Customer Success Manager currently working at Trellix since 2022 and previously at McAfee for a total of three years in various technical roles. He has a background in culinary arts, having earned an Associate's Degree from the Pennsylvania Culinary Institute.
Work at Trellix
Justin Burgess has been employed at Trellix as a Resident Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Trellix solutions. His experience in customer success management allows him to effectively address client needs and foster long-term relationships.
Current Role at McAfee
Justin Burgess currently serves as a Resident Customer Success Manager at McAfee, a position he has held since 2021. His responsibilities include managing customer accounts and ensuring that clients receive optimal support and service. His extensive background in technical support and account management contributes to his effectiveness in this role.
Previous Experience at McAfee
Justin Burgess has held multiple positions at McAfee prior to his current roles. He worked as a Resident Support Account Manager for five months in 2020, and served as a Tier 2 Systems Support TAC Engineer from 2015 to 2017. His experience also includes roles as a Tier II Systems Support Engineer and Assigned Technical Contact, where he developed a strong foundation in technical support and customer relations.
Experience at Digitalware, Inc.
Before joining McAfee, Justin Burgess worked at Digitalware, Inc. as a Technical Account Manager from 2020 to 2021. In this role, he was responsible for managing client accounts and providing technical support, which further enhanced his skills in customer success and account management.
Education and Expertise
Justin Burgess studied at the Pennsylvania Culinary Institute, where he earned an Associate’s Degree in Culinary Arts/Chef Training from 2004 to 2005. This educational background provides him with a unique perspective in customer service, particularly in industries related to food and hospitality.