Karyn Mac Dougall
About Karyn Mac Dougall
Karyn Mac Dougall serves as the Senior Director of Customer Success for the Public Sector at Trellix, a position she has held since 2023. With a diverse background in customer success and account management, she has previously worked at companies such as Acquia, Rapid7, and e-Dialog.
Work at Trellix
Karyn Mac Dougall has been serving as the Senior Director of Customer Success for the Public Sector at Trellix since 2023. In this role, she focuses on enhancing customer satisfaction and success within public sector accounts. Her leadership aims to optimize customer engagement and drive value through Trellix's offerings.
Previous Experience in Customer Success
Before joining Trellix, Karyn Mac Dougall held various roles in customer success. She worked at Rapid7 as an Enterprise/Strategic Customer Success Manager from 2018 to 2021, and as a Senior Manager in Enterprise Customer Success from 2021 to 2023. Additionally, she served as Principal Customer Success Manager for Enterprise Strategic Accounts for a brief period in 2021.
Background in Account Management
Karyn has extensive experience in account management, having worked at Acquia in multiple roles. She was the Director of Elite Accounts from 2013 to 2015 and later served as Senior Director of Strategic Accounts/Account Management for a short period in 2015. She also held the position of Strategic Account Manager at Acquia in 2013.
Education and Expertise
Karyn Mac Dougall studied at Tufts University, where she earned a degree in Economics, completing her studies from 1999 to 2003. Her educational background in liberal arts contributes to her analytical skills and understanding of customer dynamics in various sectors.
Early Career and Marketing Experience
Karyn began her career in media relations and marketing with the Boston Bruins, where she worked from 2001 to 2003. She later transitioned to roles in digital sales and business development at GlobalPost and e-Dialog, an eBay company, from 2008 to 2013.